[email protected]


Shipping and Handling

We usually ship out your packages within 2 business days after receiving the cleared payments. Most of the time, we ship out your packages same day or next business day. We ship your packages from our warehouse in Factory using DHL, EMS, ePacket and Post Air Mail services.


. All listed shipping times are only applicable to business days (which excludes weekends and major holidays).
. Order processing ends every day at 3:30PM USA time. All orders placed after that time will not be processed until the next business day (this includes same-day shipping).
. 3-7 days DHL,5-15 days EMS,5-15 days ePacket,15-26 days Post Air Mail.
. For US 48 State Saver shipping, it takes up to 7 business days to process your orders. Then it takes about 5-15 business days to deliver;
. Saturday Delivery is not applicable for Saturdays that fall on major holidays.


Due to weather conditions, some packages may be delayed, if your package is delayed due to "adverse weather conditions" Just Artifacts will not be held liable for the shipping charges. We are not able to control the winter weather conditions so please be aware of adverse conditions.





Return Policy

. Merchandise must be unused and returned within 30 days.
. The customers are responsible for return shipping and shipping cost is not refundable.
. For exchange, the customers are responsible for re-shipping fee.
. Returned items must be sent to the Return Address on the receipt or below address.
. For free shipping packages, we charge 15% restocking fee.
. Please mail your packages with tracking services.
Shipping & Payment Free shipping is applied on EVERY ORDER. Once you have placed your order you will be contacted by e-mail to confirm your order. For your protection, we insures and registers all items for their full value. Currently all deliveries must be made to the credit card billing address unless a secondary shipping address is registered with the credit card company. If your billing address is a P.O. Box then you must provide us with a physical address by email in order for us to ship your merchandise. We does not ship to P.O. Box address and requires an adult to sign for the package. Order Confirmation and Tracking: Once you place your order by clicking on the “Place Order” button, you will see the order confirmation page and an e-mail containing your order number will be sent to you. If you do not receive the confirmation email, contact us directly via e-mail. Orders usually ships within 24-36 hours, once your order has been shipped, an e-mail will be sent to you within the next 48 hours reflecting that your order has been shipped with tracking numbers. It will indicate which carrier was used and a method of tracking the order to your door. Please allow 7-10 days for delivery. Orders May Be Delayed for the Following Reasons: - “Bill To” and “Ship to” addresses are not the same. - Order is pending a credit approval and verification. - A product is currently out of stock. - An order which requires special customization. - An order is shipped to a special location such as Alaska, Hawaii, or APO/FPO. Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense. We are not responsible for any import tax or duty charged to your package. Import tax is the responsibility of the customer.

 

How to buy
1.Create an Account
NOTE:If you already have an account with us, please login at the login page.
2.Chose your like goods into shopping cart.
3.Proceed to checkout.
4.Check up your shipping information,make sure address correct.
5.Chose your shipping method,then continue.
6.Type your coupon code into the box next to Redemption Code. Your coupon will be applied to the total and reflected in your cart after you click continue.(optional)
7.Chose your payment.
8.Type special instructions or order comment.(optional)
Then continue.
9.Check up all of order information,if there is all right,then complete order.
10.If use offline payment,after Paid complete,please let us know your payment information.
Paypal:After the payment, plese tell us your paypal account and amount.
Western Union or Moneygram:After the payment, plese tell us your Firstname, Lastname, amount, currency and country.
Bank of China:After the payment, plese tell us your Firstname, Lastname, amount, currency and country.
If use online payment,you needn't tell us any additional information about order or payment.

 

FAQ
Thank you for visiting our online store. Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for you online shopping.

Honest seller, 100% satisfaction, easy return policy, safe payment and fast shipping.

Q1. Is it safe to order online?
A: Our website is secured with the latest protective security. Please see our Privacy Policy for more information.

Q2. How to contact us?
A:We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.
For any questions,We normally respond to all enquiries within 1 working day expect the holiday

Q3. Does it scram for your site?
A:We do not cheat any customers. We have engaged in online retail products for years. We hope do business with you for long terms and create a pleasant shopping experience so that you will get your friends about us. That you can be rest assured buy from us.

Q4. How long does shipping take?
A:It usually takes 7-9 days to receive your order. Sometimes the goods are delivered faster.

Q5. Which payment method do you support?
A:We accept Credit Card payment.

Q6. What is the process if I buy your product?
A: Please see the 5 steps.
1. When you want to buy the product you find, choose the appropriate quantities, sizes, etc. then add the items to your cart.
2. When you want to checkout, click the Checkout button on the shopping cart page.
3. Fill all of the required information on the shipping and billing pages.
4. Review your order before submitting, to verify all information is correct and to get your total order.
5. We will ship your Bags in 48 hours after your payment by Credit card.

Q7: How do I know if you have shipped my order?
A: After we shipped your order, we will send you a tracking number, and you can track online, which will show you where your order is.

Q8. Which shipping method do you use?
A:All international shipments are shipped via EMS express. Save more money now enjoying real brand new quality.

Q9. Can delivery address be different from the billing address?
A:When your order shipping address differs from the billing address, we will send a confirm email to ask for your confirmation. After we confirm your order details, we will deliver merchandise ASAP!

Q10. When and how can I check on my order status?
A:Normally, when we deliver items, you will receive the tracking number via e-mail. And you can check it on line.

Q11. How can I make returns or exchanges?
A:We provide return and exchange service for our valued customers. Please refer to our policy firstly and contact us.

Q12. Can I exchange or cancel an order?
A: When we receive an order, we are generally unable to change or cancel it. The order is automatically processed as soon as you press "check out". You may contact us if you want to make a change. However, we cannot guarantee your order will be changed. For we just send the Bags after you ordered it in several hours. So, please contact us in this condition.