If you are unhappy with your purchase for any reason, return it to us within 7 days of receipt for an immediate refund or exchange.
One order only provide once refund/exchange service.
Please ensure that merchandise tags, accessories, gifts and a variety of packaging integrity when returns.
If because of your personal causes made damage to the goods (such as washing, fatliquoring of leather, embroidery, long using, etc.) will do not accept to be returned.
Pictures and information for reference only, all products as per the material objects.
Items sold together as a promotional offer cannot be returned separately.
For exchanges, the items must be in unworn, unused condition and be within 7 days of receipt.
Please note that the customer is responsible for all return freight charges if applicable including duties and taxes.
We are not able to accept C.O.D. shipments.
For your protection, we suggest all returns be sent back to us through a traceable carrier.
Items under Promotions & Sales
Please note your entire purchase will be sent in ONE package under any promotion, sale and special offer. Your purchase is NOT eligible for exchange and refund unless it is defective, incorrect or a missing order.
Shipping Costs for Returns
For re-delivery on order exchanges and dissatisfaction with products, you will still be responsible for returning and re-delivery costs incurred. (This does not apply on defective, incorrect or missing orders.)
Product Recalls and Safety
If you have questions about a product recall, please contact the manufacturer for further assistance. We'll send an e-mail notice to you with recall information and instructions if we are informed of a product recall for an item you purchased.
If you think a product might be unsafe, please report this information to our Customer Service.
Thanks for placing orders on our online store. We sincerely wish you have a great shopping experience here. And we have committed to protecting the privacy of our customers.
Your Privacy Information
We value your privacy information, so your privacy information will be protected, Our online store is committed to safeguarding your privacy when making online purchases. When registering our account, users shall provide the personal registration information. And as part of the order process, we only collect following essential customer information: Name, Shipping/Billing Address, Email Address, Phone Number, Credit/Debit Card Information. The contact information is only used to get in touch with you when necessary. The information you provide to us is not given or sold to any outside party except for the shipping company delivering your order. We only share your shipping address and phone number with the shipping company. The information we collect from you is used only to process and ship your order. Your email address is used only to provide you with an order confirmation and tracking number. Your phone number is used to contact you in case of a problem with the fulfillment or delivery of your order. Your Credit Card information is only used to confirm whether the billing address is the same with the shipping address.
Cookies are alphanumeric identifier text files that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.
For security purposes our online store sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.
Contact Us with Any Question
If you have any questions, concerns, or comments about our privacy notice, please kindly e-mail us. We respect your privacy and we will not share the information you provide us with outside companies or organizations. We have your best interest at heart and believe you will appreciate our conviction to your security. This is our commitment.
Your pruduct is covered under a general manufacturer's warranty for 1 month from the date of your purchase. This warranty only includes defects in workmanship and manufacturing.
This warranty does not include scratches or tears of the surface of your bag due to misuse or abuse. This warranty does not include the wear of materials that may occur after extended use of the product. This warranty does not cover any loss of equipment or time. If the damage to your pruduct falls within our warranty, we will be happy to replace or repair your product. We reserve the right to refuse warranty based on customer service discretion. Please note that we ONLY warranty products purchased from approved retailers. You can see our full list of retailers at the link above.
If you have any questions, please contact us.Please type “warranty” in the subject line. Please include a photo so we may evaluate your product.